MCC is responsible for any problems that occur from our main office to the interface on the outside of your home. (The interface is usually located by the PGE meter base).

Internet Troubleshooting

1) No Internet connection? Start here.

Having trouble connecting to the Internet?

1. First try power cycling your modem. Just unplug the the power cord from your modem, leave it unplugged for 15 seconds, plug the power supply back into the modem, wait a minute and then retry connecting to the Internet.
2. If that doesn't work try power cycling your router (if you are using one). Unplug the the power cord, leave it unplugged for 15 seconds, plug the power supply back into the router, wait a minute and then retry connecting to the Internet.
3. If that doesn't work try restarting your computer.
4. If that doesn't work you may call MCC Technical Support. Please be at your computer with it turned on when you call.

MCC Technical Support: 503-829-5454.

It pays to troubleshoot - A $30 minimum service fee applies to all field technician dispatches. The $30 minimum service fee is in conjunction with the normal $60 an hour Time & Material rate. This applies when the issue is determined to be the subscribers’ equipment or wiring that caused the problem. Give MCC a call at 503-829-5611 during our normal business hours to set up an appointment.

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2) I do not have connectivity to the Internet (and I have X-FON or Fiber):

1) The first piece of equipment to check is the Ethernet cable itself.

• Is it plugged in correctly or all the way?
• Is it damaged at all?
• Both of these can cause a failure to connect to the internet. Check the plug ends of the cable for damage.

2) Check the backup power supply that is located either in your garage, or outside the home. If the power supply is not in the garage it should be located on an exterior wall outside of the garage.

• Check the electrical outlet if the power box has one. These electrical outlets have a reset button that in the case of a power surge will trip and cause the power to shut off to the outlet.
• You can press the reset button and see if the unit regains power. This can take a couple minutes.

3) Make sure to verify the LED lights are all GREEN. If there are none, that would indicate there is a power failure. It is important to know that some power boxes are wired directly into an electricity power supply. A power box could become unplugged and cause outage issues.

4)Call the MCC Telephone Repair Line at 503-829-5611.

It pays to troubleshoot - A $30 minimum service fee applies to all field technician dispatches. The $30 minimum service fee is in conjunction with the normal $60 an hour Time & Material rate. This applies when the issue is determined to be the subscribers’ equipment, incorrect setup from your PC to the FIBER network, damage to the cable running to the power box or FIBER NID, or wiring that caused the problem.

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