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MCC Bylaws

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Open Internet Policy

Molalla Communications adopts this Open Internet Policy to promote the Internet as an open platform enabling customer choice, freedom of expression, end-user control, competition, and the freedom to innovate without permission.

No Unreasonable Discrimination: Molalla Communications does not unreasonably discriminate in transmitting lawful network traffic over a customer's broadband Internet access service, subject to reasonable network management. Reasonable network management practices are set out below.

Molalla Communications does not:
  • Discriminate among specific uses, or class of uses, of its network
  • Impair, degrade or delay VoIP applications or services that compete with its voice services or those of its affiliates
  • Impair, degrade, delay or otherwise inhibit access by customers to lawful content, applications, services or non-harmful devices
  • Impair free expression by actions such as slowing traffic from particular web sites or blogs
  • Demand pay-for-priority or similar arrangements that directly or indirectly favor some traffic over other traffic
  • Prioritize its own application, services or devices or those of its affiliates

No Blocking: Molalla Communications does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. Network management practices are set forth below.


General: Molalla Communications manages its network to provide the best service possible to its customers. Molalla Communications cannot guarantee that it can prevent spam, viruses, security attacks, network congestion and other actions which can affect service, but does use various filters, monitoring efforts and other measures to minimize the effects of spam, viruses, security attacks, network congestion and other actions which can affect the service provided to customers.

Congestion: Molalla Communications has not experienced substantial problems with congestion. However, it may be possible that there are congestion events that may occur in the future, particularly as it may be related to the service capacity from third parties used by Molalla Communications to provide the customer with access to the world. Such service capacity is outside the control of Molalla Communications.

Where feasible, Molalla Communications will address congestion issues through improvements to its network or the capacity purchased from other providers needed to connect to the outside world. Such processes take time to implement and may not be feasible in all situations. Therefore, Molalla Communications reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth during periods of heavy congestion and to work to provide solutions to address those issues. If a preferred solution cannot be worked out with the customer or customers, Molalla Communications reserves the right to manage the Internet traffic of high volume customers during periods of significant congestion. This means that the affected customers will still be able to access the Internet and engage in activities that they desire, but during certain periods of time they may experience conditions such as longer times to download or upload files, slower access and slower movements during online game playing. It is expected that any periods of traffic management due to congestion will be brief and infrequent.

Use of Network: In no case will Molalla Communications discriminate among customers on the basis of the type of content, applications, services or devices which the customer uses.

Applications: Customers may use any lawful and commercially available application which they desire. Molalla Communications does not normally monitor the contents of the traffic or applications of the customers and undertakes no obligation to monitor or investigate the lawfulness of any specific application used by a customer. Molalla Communications will only take steps regarding an application-specific behavior by a customer if there is a reasonable belief that the application will cause harm to Molalla Communications' network or is unlawful, including but not limited to, violations of intellectual property rights.

Devices: A customer may use any lawful, compatible type-accepted and commercially available device which they desire on the network provided by Molalla Communications, as long as such device does not harm the network.

Other Matters: Other terms and conditions for use are found in Molalla Communications' Acceptable Use Policy (AUP) at Acceptable Use Policy.


The pricing and other terms and conditions for the service provided by Molalla Communications can be found at The service provided is a DSL type of service consisting of fiber optic. The expected access speeds in the fiber to the home portion of the network range from 1Mg to 1Gig, depending on the electronics installed.

Actual access speeds and delay times or latency are impacted by the length, capacity and congestion of transport facilities purchased by Molalla Communications from third party providers. Molalla Communications cannot guarantee that it will be able to obtain capacity from these third party providers at commercially reasonable prices if and when additional third party capacity is needed to reach Internet nodes.

Molalla Communications' ability to deliver the speeds set forth above may be affected by significant use of specialized services such as Internet-based video services. This is a growing area and its effect on Molalla Communications' ability to provide service at the speeds listed above are unknown at this time.


Molalla Communications' privacy policy can be found at As a general statement, Molalla Communications does not usually entail inspection of network traffic. Molalla Communications does retain and store certain traffic information for time periods required by federal and state law, including, but not limited to, the identity of the customer using a particular IP address during a specific period of time. Molalla Communications does assist law enforcement and provides traffic information that it may have available to it when requested pursuant to the Communications Assistance for Law Enforcement Act, the Foreign Intelligence Surveillance Act and other applicable national and state security and criminal statutes.



If a customer has complaints about the service, they are urged to contact us at 503-829-1100 or A customer always has the right to file a complaint with the Federal Communications Commission at


In the event of any conflict between material found on other links on Molalla Communications' web site and this Open Internet Policy, the more specific terms at the other links shall control.

Molalla Communications may modify this Policy and other policies it has linked for the customer from time to time at its discretion. Notice of such changes will be posted on this web site. However, individual notice to customers, content providers, application providers, service providers or device providers by any means whatsoever shall not be provided unless specifically required to by federal or state law. Notice of changes will be provided in advance normally upon a thirty day basis. However, Molalla Communications reserves the right to use a shorter notice period when circumstances so warrant.

CPNI Notice and Solicitation 2018

Recent changes in federal law allow us to use information about your current telecommunications services to better inform you of products and services which may best meet your communications needs, unless you notify us you do not wish to be notified.

What is the information? This information is called “Customer Proprietary Network Information” or “CPNI,” and it relates to the telecommunications services you currently utilize and have available to you.  This information includes service types, the way we provide those services, call volume, call detail, and billing data.

How can MCC use the information? If you consent, this information may be used to advise you about innovative communications service proposals or new communications technology and products that are tailored to meet your telecommunications service needs.

Who will be able to use this information? Currently, we do not share our member information with anyone, except as required by law or state/federal requirements.  Only those companies that now or in the future sell our services, including our agents, contractors and joint-venture partners, as well as, our current or future affiliates and subsidiaries will be able to use this information to market communications-related products to you.

Will we protect this information? Absolutely. You have the right, and we have the duty through our mission and under federal law, to protect the confidentiality of this information. Therefore, regardless of whether you consent or not, your account information will be treated confidentially.

What action is necessary on my part to show consent? No action is required. If you do not contact us within 30 days of receipt of this notice, and indicate that we may not use the information, we may use it in the manner described.

What if I don’t consent? You may not be able to learn about innovative service proposals, new technology or offerings, or package discounts.  However, any denial or withdrawal of consent on your part will not affect the provision of any services we are furnishing you.

If I consent, can I change my mind? Of course. You can contact MCC member service at anytime and indicate you are withdrawing or limiting your approval of use of your CPNI. Until you do so, however, your consent is valid. Any withdrawal or limiting of consent will remain in place until affirmatively changed by you.

How do I contact you? You can reach us at (503) 829-1100 or by mail at 211 Robbins Street, PO BOX 360 Molalla, OR 97038.

Use of the information on your current account will allow us to inform you about services that will best meet your specific telecommunications needs. We look forward to being able to serve you more effectively with new communications products and solutions.


Public Notice of Basic Telephone or Broadband Service 2018

Available from Molalla Communications Company

Molalla Communications Company is designated as an Eligible Telecommunications Carrier by meeting the guidelines of the Federal Communications Commission and the Oregon Public Utility Commission.

Basic service from Molalla Communications Company includes:

  • Single party residential service with “unlimited” local usage
  • Single party business service with “unlimited” local usage
  • Single party Lifeline Service* (Lifeline is a government supported telephone or Broadband assistance program.)
  • Touch tone capability
  • Voice grade access to the public switched network
  • Access to emergency services (including enhanced 911)
  • Access to operator services, interexchange carriers and directory assistance
  • One complimentary directory listing
  • Complimentary white pages telephone directory


Molalla Communications Company is proud to offer basic service to all members in our serving territory. The rate for residential basic telephone service is $14.95 monthly and our rate for business basic telephone service is $19.95 monthly. *Low income individuals may be eligible for Lifeline telephone or Broadband assistance, which provides discounts from basic rates. Lifeline members also have toll blocking availability, which lets customers block outgoing long distance calls free of charge.

In addition to the above monthly rates, a $6.50 Federal Subscriber Line Charge applies to business and residential single party telephone lines and $9.20 for a business with more than one line. For Lifeline members, this $6.50 charge is paid entirely by the federal Universal Service Fund. The service is not transferable, only eligible customers may enroll in the program, and proof of eligibility may be necessary for enrollment. The program is limited to one discount per household, consisting of either wireline or wireless service.

To qualify for Lifeline telephone or Broadband assistance, please contact the Oregon Public Utility Commission at 1-800-848-4442 or apply online at for a potential monthly savings of up to $12.75 on your local phone bill or up to a $9.25 reduction on your monthly bill for Broadband service.

If you have any questions, or would like to become a member of Molalla Communications Company, please contact us at 503-829-1100, online at or visit our business office at 211 Robbins Street, Molalla.

*Additional charges may apply for any incurred toll calls or ancillary services.


Una Nota Publica Del Servicio Básico del Teléfono o Banda Ancha 2018

Disponible de la Compañía de Molalla Communications

La compañía de Molalla Communications es designada como un portador elegible de Telecomunicaciones satisfaciendo las pautas de la Comisión Federal de Comunicaciones (FCC) y la Comisión de Utilidad Pública de Oregon (Oregon Public Utility Commission). 

El Servicio Básico de Molalla Communications Company incluye:

  • Servicio “Ilimitado” de residencial con uso local
  • Servicio “Ilimitado” de negocio con uso local
  • Servicio de Línea Vital* (Lifeline es un programa de asistencia telefónica o de banda ancha respaldado por el gobierno.)
  • Capacidad de Tono de Toque
  • Acceso a la red publica a grado de voz
  • Acceso al servicio de Emergencia (Incluyendo 911 aumentado)
  • El acceso a servicio de operadora, portadores de interés de cambio e asistencia telefónica
  • Una lista de directorio gratis
  • Una lista de directorio de páginas blancas gratis


La compañía de Molalla Communications esta orgullosa de ofrecer el servicio básico a todos los clientes en nuestro territorio. Nuestra tarifa para el servicio telefónico básico residencial es $14.95 mensual y nuestra tarifa para negocio telefónico básico es $19.95 mensual. * Individuos de bajos ingresos pueden ser elegibles para el servicio telefónico Lifeline o asistencia de banda ancha, que proporciona descuentos de las tarifas básicas. Los miembros de Lifeline tienen bloqueo total de las llamadas de larga distancia gratis sin cargos.

Además de éstas tarifas, se aplica $6.50 mensual por el cargo federal de la línea telefónico de suscriptor. (Federal Subscriber Line Charge) Esto aplica a negocios y líneas residenciales telefónico. Ésta tarifa es $9.20 para negocios con más de una línea. Para los que son miembros de Lifeline, ésta tarifa de $6.50 es pagada totalmente por el Servicio federal de Fondo Universal (Federal Universal Service Fund). Este servicio no es transferible y solamente los clientes que son elegible pueden inscribirse en el programa y hay probabilidad que requiramos prueba de elegibilidad para inscribirse. El programa está limitado a un descuento por familia, que consiste de una línea fija o una línea de servicio inalámbrico.

Para calificar para la ayuda del programa telefónico o Banda Ancha Lifeline, por favor de contactar al Oregon Public Utility Commission 1-800-848-4442 o aplique en la página de internet para recibir un ahorro potencial mensual de $12.75 en su cuenta de teléfono local O hasta una reducción de $9.25 en su factura mensual para el servicio de banda ancha.

Si usted tiene cualquier pregunta, o quiere llegar a ser un cliente de Molalla Communications Company por favor de contactarnos al 503-829-1100 o en la página de Internet o visite nuestra oficina 211 Robbins Street, Molalla.

*Pueden aplicarse cargos adicionales por gastos de llamadas o servicios auxiliares.


Non-Discrimination Statement 2018

Molalla Communications Company is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at,or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at

How do I contact Molalla Communications Company? You can reach us at (503) 829-1100 or by mail at 211 Robbins Street, PO BOX 360 Molalla, OR 97038.


National Do Not Call Registry 2018

A national Do-Not-Call Registry has been established to address unwelcome telemarketing calls. The registry applies to all telemarketers, with the exception of businesses with whom you have an existing relationship and certain non-profit and political organizations. Commercial telemarketers are not allowed to call you if your number is listed on the registry.

Consumers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call registry at no cost. To register by telephone, call 1-888-382-1222. You must call from the telephone number you wish to register.

For TTY, call 1-866-290-4236.

You also may register, or obtain additional information, via the Internet at Inclusion of your telephone number on the national Do-Not-Call Registry will be effective 31 days following your registration. Your registration will not expire. Telephone numbers placed on the National Do Not Call Registry will remain on it permanently due to the Do-Not-Call Improvement Act of 2007, which became law in February 2008. You can also remove your name from the list at any time.

Oregon Telecommunications Relay Service (OTRS)

OTRS Notice

Services for the Hearing and Speech Impaired

The Oregon Telecommunications Relay Service (OTRS) is a telecommunications service providing full telephone accessibility to people who are hearing or speech impaired. This service relays calls between a person using a TTY (teletypewriter) and any other telephone user. This service also allows a person without a TTY to call a TTY user. Trained personnel complete all calls and stay online to relay messages electronically over the TTY or verbally to hearing parties. This service is provided free of charge in your local calling area; however, long distance rates will apply and are determined by your long distance carrier. The Relay allows you to place and receive calls to and from anywhere in the world, 24 hours a day, 365 days a year, using English or Spanish. This service will also relay TTY calls to directory assistance. After obtaining the number, the caller may choose to place the call through Relay or dial it directly TTY to TTY.

  • The telephone numbers to call are:
  • 800-735-2900     TTY
  • 800-735-1232     Voice
  • 800-735-0644     ASCII
  • 800-735-3896     Spanish/Voice/TTY
  • 800-735-3260     VCO
  • 877-735-7525     Speech to Speech
  • 900-568-3323     900 Service
  • 800-676-3777     Customer Service in English
  • 800-676-4290     Customer Service in Spanish
  • 800-855-4000     Operator Service for TDD/TTY (24 hours)


TTY Equipment Available

Under Oregon State law, deaf and hearing impaired persons who are determined by the state to be eligible can obtain special teletypewriter(TTY) equipment, amplified telephones and signaling devices to assist in their telecommunications needs. This program is funded through a monthly surcharge on all telephone customers in the state. The Public Utility Commission of Oregon determines eligibility for these services. Interested persons should call 1-800-848-4442. TTY users can call 1-800-648-3458 or write to:

Oregon Public Utility Commission
550 Capitol St NE, Suite 215
P.O. Box 2148
Salem, OR 97308-2148

MCC’s Refund Policy:

Molalla Communications reviews all refund requests within 30 days and determines whether a refund is deemed appropriate.

MCC Website Google© AdWords and Google© Analytics Policy uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to This may mean that we advertise to previous visitors who haven’t completed a task on our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the website. Any data collected will be used in accordance with this policy and Google’s privacy policy.

MCC may also use Google Analytics Demographics and Interest Reporting for Interest-based advertising or 3rd-party audience data (anonymous information such as age, gender, and interests) with Google Analytics. MCC and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads based on someone's past visits to

You can set preferences for how Google advertises to you, and opt out of interest-based advertising, using the Google Ad Preferences page. Visitors may also choose to opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page. Google also has a Google Analytics' opt-outs web browser add-on.