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MCC Bylaws

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Customer Service/Technical Support Representative

Immediate opening for a Customer Service/Technical Support Representative to join our team.

This role will involve providing exceptional customer service in person, as well as support via phone and email, to our valued customers. Successful candidates will have exceptional customer service, technical help desk support experience, computer hardware and software troubleshooting abilities, and networking troubleshooting skills.

$17-$20 hourly depending on experience. Excellent benefits including 401K, Health and Life Insurance and an on-site work out facility.

Send your resume, cover letter and salary requirements to: jobs@molalla.com. Only electronic submissions will be accepted. Molalla Communications is an EOE.

 

CPNI Notice and Solicitation 2018

IMPORTANT NOTICE ABOUT YOUR MCC ACCOUNT
Recent changes in federal law allow us to use information about your current telecommunications services to better inform you of products and services which may best meet your communications needs, unless you notify us you do not wish to be notified.

What is the information? This information is called “Customer Proprietary Network Information” or “CPNI,” and it relates to the telecommunications services you currently utilize and have available to you.  This information includes service types, the way we provide those services, call volume, call detail, and billing data.

How can MCC use the information? If you consent, this information may be used to advise you about innovative communications service proposals or new communications technology and products that are tailored to meet your telecommunications service needs.

Who will be able to use this information? Currently, we do not share our member information with anyone, except as required by law or state/federal requirements.  Only those companies that now or in the future sell our services, including our agents, contractors and joint-venture partners, as well as, our current or future affiliates and subsidiaries will be able to use this information to market communications-related products to you.

Will we protect this information? Absolutely. You have the right, and we have the duty through our mission and under federal law, to protect the confidentiality of this information. Therefore, regardless of whether you consent or not, your account information will be treated confidentially.

What action is necessary on my part to show consent? No action is required. If you do not contact us within 30 days of receipt of this notice, and indicate that we may not use the information, we may use it in the manner described.

What if I don’t consent? You may not be able to learn about innovative service proposals, new technology or offerings, or package discounts.  However, any denial or withdrawal of consent on your part will not affect the provision of any services we are furnishing you.

If I consent, can I change my mind? Of course. You can contact MCC member service at anytime and indicate you are withdrawing or limiting your approval of use of your CPNI. Until you do so, however, your consent is valid. Any withdrawal or limiting of consent will remain in place until affirmatively changed by you.

How do I contact you? You can reach us at (503) 829-1100 or by mail at 211 Robbins Street, PO BOX 360 Molalla, OR 97038.

Use of the information on your current account will allow us to inform you about services that will best meet your specific telecommunications needs. We look forward to being able to serve you more effectively with new communications products and solutions.

2014

Public Notice of Basic Telephone or Broadband Service 2018

Available from Molalla Communications Company

Molalla Communications Company is designated as an Eligible Telecommunications Carrier by meeting the guidelines of the Federal Communications Commission and the Oregon Public Utility Commission.

Basic service from Molalla Communications Company includes:

  • Single party residential service with “unlimited” local usage
  • Single party business service with “unlimited” local usage
  • Single party Lifeline Service* (Lifeline is a government supported telephone or Broadband assistance program.)
  • Touch tone capability
  • Voice grade access to the public switched network
  • Access to emergency services (including enhanced 911)
  • Access to operator services, interexchange carriers and directory assistance
  • One complimentary directory listing
  • Complimentary white pages telephone directory

 

Molalla Communications Company is proud to offer basic service to all members in our serving territory. The rate for residential basic telephone service is $14.95 monthly and our rate for business basic telephone service is $19.95 monthly. *Low income individuals may be eligible for Lifeline telephone or Broadband assistance, which provides discounts from basic rates. Lifeline members also have toll blocking availability, which lets customers block outgoing long distance calls free of charge.

In addition to the above monthly rates, a $6.50 Federal Subscriber Line Charge applies to business and residential single party telephone lines and $9.20 for a business with more than one line. For Lifeline members, this $6.50 charge is paid entirely by the federal Universal Service Fund. The service is not transferable, only eligible customers may enroll in the program, and proof of eligibility may be necessary for enrollment. The program is limited to one discount per household, consisting of either wireline or wireless service.

To qualify for Lifeline telephone or Broadband assistance, please contact the Oregon Public Utility Commission at 1-800-848-4442 or apply online at www.rspf.org for a potential monthly savings of up to $12.75 on your local phone bill or up to a $9.25 reduction on your monthly bill for Broadband service.

If you have any questions, or would like to become a member of Molalla Communications Company, please contact us at 503-829-1100, online at www.molalla.com or visit our business office at 211 Robbins Street, Molalla.

*Additional charges may apply for any incurred toll calls or ancillary services.

201704

Una Nota Publica Del Servicio Básico del Teléfono o Banda Ancha 2018

Disponible de la Compañía de Molalla Communications

La compañía de Molalla Communications es designada como un portador elegible de Telecomunicaciones satisfaciendo las pautas de la Comisión Federal de Comunicaciones (FCC) y la Comisión de Utilidad Pública de Oregon (Oregon Public Utility Commission). 

El Servicio Básico de Molalla Communications Company incluye:

  • Servicio “Ilimitado” de residencial con uso local
  • Servicio “Ilimitado” de negocio con uso local
  • Servicio de Línea Vital* (Lifeline es un programa de asistencia telefónica o de banda ancha respaldado por el gobierno.)
  • Capacidad de Tono de Toque
  • Acceso a la red publica a grado de voz
  • Acceso al servicio de Emergencia (Incluyendo 911 aumentado)
  • El acceso a servicio de operadora, portadores de interés de cambio e asistencia telefónica
  • Una lista de directorio gratis
  • Una lista de directorio de páginas blancas gratis

 

La compañía de Molalla Communications esta orgullosa de ofrecer el servicio básico a todos los clientes en nuestro territorio. Nuestra tarifa para el servicio telefónico básico residencial es $14.95 mensual y nuestra tarifa para negocio telefónico básico es $19.95 mensual. * Individuos de bajos ingresos pueden ser elegibles para el servicio telefónico Lifeline o asistencia de banda ancha, que proporciona descuentos de las tarifas básicas. Los miembros de Lifeline tienen bloqueo total de las llamadas de larga distancia gratis sin cargos.

Además de éstas tarifas, se aplica $6.50 mensual por el cargo federal de la línea telefónico de suscriptor. (Federal Subscriber Line Charge) Esto aplica a negocios y líneas residenciales telefónico. Ésta tarifa es $9.20 para negocios con más de una línea. Para los que son miembros de Lifeline, ésta tarifa de $6.50 es pagada totalmente por el Servicio federal de Fondo Universal (Federal Universal Service Fund). Este servicio no es transferible y solamente los clientes que son elegible pueden inscribirse en el programa y hay probabilidad que requiramos prueba de elegibilidad para inscribirse. El programa está limitado a un descuento por familia, que consiste de una línea fija o una línea de servicio inalámbrico.

Para calificar para la ayuda del programa telefónico o Banda Ancha Lifeline, por favor de contactar al Oregon Public Utility Commission 1-800-848-4442 o aplique en la página de internet www.rspf.org para recibir un ahorro potencial mensual de $12.75 en su cuenta de teléfono local O hasta una reducción de $9.25 en su factura mensual para el servicio de banda ancha.

Si usted tiene cualquier pregunta, o quiere llegar a ser un cliente de Molalla Communications Company por favor de contactarnos al 503-829-1100 o en la página de Internet www.molalla.com o visite nuestra oficina 211 Robbins Street, Molalla.

*Pueden aplicarse cargos adicionales por gastos de llamadas o servicios auxiliares.

201704

Non-Discrimination Statement 2018

Molalla Communications Company is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html,or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at proqram.intake@usda.gov.

How do I contact Molalla Communications Company? You can reach us at (503) 829-1100 or by mail at 211 Robbins Street, PO BOX 360 Molalla, OR 97038.

2014.04.28

National Do Not Call Registry 2018

A national Do-Not-Call Registry has been established to address unwelcome telemarketing calls. The registry applies to all telemarketers, with the exception of businesses with whom you have an existing relationship and certain non-profit and political organizations. Commercial telemarketers are not allowed to call you if your number is listed on the registry.

Consumers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call registry at no cost. To register by telephone, call 1-888-382-1222. You must call from the telephone number you wish to register.

For TTY, call 1-866-290-4236.

You also may register, or obtain additional information, via the Internet at www.donotcall.gov. Inclusion of your telephone number on the national Do-Not-Call Registry will be effective 31 days following your registration. Your registration will not expire. Telephone numbers placed on the National Do Not Call Registry will remain on it permanently due to the Do-Not-Call Improvement Act of 2007, which became law in February 2008. You can also remove your name from the list at any time.

Oregon Telecommunications Relay Service (OTRS)

OTRS Notice

Services for the Hearing and Speech Impaired

The Oregon Telecommunications Relay Service (OTRS) is a telecommunications service providing full telephone accessibility to people who are hearing or speech impaired. This service relays calls between a person using a TTY (teletypewriter) and any other telephone user. This service also allows a person without a TTY to call a TTY user. Trained personnel complete all calls and stay online to relay messages electronically over the TTY or verbally to hearing parties. This service is provided free of charge in your local calling area; however, long distance rates will apply and are determined by your long distance carrier. The Relay allows you to place and receive calls to and from anywhere in the world, 24 hours a day, 365 days a year, using English or Spanish. This service will also relay TTY calls to directory assistance. After obtaining the number, the caller may choose to place the call through Relay or dial it directly TTY to TTY.

  • The telephone numbers to call are:
  • 800-735-2900     TTY
  • 800-735-1232     Voice
  • 800-735-0644     ASCII
  • 800-735-3896     Spanish/Voice/TTY
  • 800-735-3260     VCO
  • 877-735-7525     Speech to Speech
  • 900-568-3323     900 Service
  • 800-676-3777     Customer Service in English
  • 800-676-4290     Customer Service in Spanish
  • 800-855-4000     Operator Service for TDD/TTY (24 hours)

2014.OTRS

TTY Equipment Available

Under Oregon State law, deaf and hearing impaired persons who are determined by the state to be eligible can obtain special teletypewriter(TTY) equipment, amplified telephones and signaling devices to assist in their telecommunications needs. This program is funded through a monthly surcharge on all telephone customers in the state. The Public Utility Commission of Oregon determines eligibility for these services. Interested persons should call 1-800-848-4442. TTY users can call 1-800-648-3458 or write to:

Oregon Public Utility Commission
RSPF
550 Capitol St NE, Suite 215
P.O. Box 2148
Salem, OR 97308-2148

MCC’s Refund Policy:

Molalla Communications reviews all refund requests within 30 days and determines whether a refund is deemed appropriate.

MCC Website Google© AdWords and Google© Analytics Policy

Molalla.com uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to Molalla.com. This may mean that we advertise to previous visitors who haven’t completed a task on our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Molalla.com website. Any data collected will be used in accordance with this policy and Google’s privacy policy.

MCC may also use Google Analytics Demographics and Interest Reporting for Interest-based advertising or 3rd-party audience data (anonymous information such as age, gender, and interests) with Google Analytics. MCC and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads based on someone's past visits to Molalla.com.

You can set preferences for how Google advertises to you, and opt out of interest-based advertising, using the Google Ad Preferences page. Visitors may also choose to opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page. Google also has a Google Analytics' opt-outs web browser add-on.